INTRODUCTION
Lifehouse understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits our church or this website ("Our Site") and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it.
- IMPORTANT INFORMATION AND WHO WE ARE
Who we are
Lifehouse is an independent evangelical charismatic church, with a vision to reach out and see lives changed. Lifehouse is administered by Lifehouse Ministries, a company limited by guarantee, registered in England No 6889092, Registered Charity No 1130081
Purpose of this privacy and cookie policy
This privacy and cookie policy aim to give you information on how Lifehouse and Lifehouse Ministries collects and processes your personal data through the use of this website, including any data you may provide through this website or otherwise.
It is important that you read this privacy and cookie policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy and cookie policy supplements any other policies and notices and is not intended to override them.
This website is not intended for children and we do not knowingly collect data relating to children.
Data Controller
The Lifehouse Leadership Team (referred to as Leadership or Leadership Team) and the Lifehouse Ministries Trustees (referred to as Trustees) act as the data controller, and as such define the purposes for which, and the way in which, your personal data is processed. It is also responsible for the collection, storage and destruction of your personal information.
We have appointed a data protection officer ("DPO") who is responsible for overseeing questions in relation to this privacy and cookie policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Email address: gdpr@lifehousecolchester.org.uk
Postal address: Data Protection Officer, Lifehouse Ministries, 46 King Harold Road, Colchester, Essex CO3 4SE
If you have any complaints or queries about matters affecting your privacy, or any other general data protection matters, then please do let us know by contacting us as set out above and we will endeavour to resolve the problem. In any event you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO can be contacted on their helpline number which is 0303 123 1113 between 9am and 5pm Monday to Friday, or by other contact methods as set out on their website. Please go to their website at www.ico.org.uk for more information.
Changes to this policy and your obligation to inform us of changes
The data protection law in the UK changed on 25 May 2018. Although this privacy and cookie policy sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) straight away as we are still working towards getting our systems ready for some of these changes.
It is important that the personal data we hold about you is accurate and current. Please do let us know if your personal data changes.
Third-party links
This website includes links to third-party websites. Clicking on those links and interacting with the external site may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. Please do ensure you are familiar with any privacy notice or policy of any website you visit.
- THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes address, email address and telephone numbers.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Communications Data includes your preferences in receiving information from us and your communication preferences.
- HOW IS YOUR PERSONAL DATA COLLECTED
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- create an account on our website;
- subscribe to one of our publications;
- request information to be sent to you;
- enter a competition or
- reply to a survey; or
- give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
- HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where you consent to us using your personal data, for example when you correspond with us or request a newsletter (your consent can be withdrawn by you at any time as set out in this policy).
- Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Membership Rolls
Type of data: Identity, Contact and Communication
Retention: ? years or as long as we are legally required
Members, partners and friends contact details
Type of data: Identity, Contact and Communication
Retention: ? years or as long as we are legally required
Treehouse Roll
Type of data: Identity
Retention: ? years or as long as we are legally required
Treehouse Contacts
Type of data: Identity, Contact and Communication
Retention: ? years or as long as we are legally required
Gift aid declarations and paperwork
Type of data: Identity, and Contact
Retention: ? years or as long as we are legally required
Personal data relating to church events
Type of data: Identity, Contact and Communication
Retention: ? years or as long as we are legally required
Records of attendance of children and young people and helpers
Type of data: Identity
Retention: ? years or as long as we are legally required
Photographs and videos of events
Type of data:
Retention: ? years or as long as we are legally required
Insurance records
Type of data: Identity, and Contact
Retention: ? years or as long as we are legally required
Safeguarding matters
Type of data: Identity, and Contact
Retention: ? years or as long as we are legally required
Accident books
Type of data: Identity, and Contact
Retention: ? years or as long as we are legally required
Minute books
Type of data: Identity
Retention: ? years or as long as we are legally required
Employee records
Type of data: Identity, and Contact
Retention: ? years or as long as we are legally required
To register you to receive our latest news and events information
Type of data: Identity, Contact and Communication
Retention: ? years or as long as we are legally required
To manage our relationship with you which will include:
Notifying you about changes to our privacy and cookie policy
Asking you to leave a review
Type of data: Identity, Contact, Profile and Communication
Retention: ? years or as long as we are legally required
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Type of data: Identity, Contact and Technical
Retention: ? years or as long as we are legally required
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Type of data: Technical and Usage
Retention: ? years or as long as we are legally required
Necessary for our legitimate interests to develop and grow the church
Type of data: Identity, Contact and Communication
Retention: ? years or as long as we are legally required
Third-Parties
In general, we do not share your personal data with any external third parties. Where we need to share your personal data, we will obtain express opt-in consent before we share it. An example of this would be the sharing of 'Gift aid declarations’ with our accountant and external examiner.
Opting-out
You can ask us or third parties to stop sending you messages at any time by contacting us or where provided by logging into the website and checking or unchecking relevant boxes to adjust your preferences, or by following the opt-out links on any communication or marketing message sent to you.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our sites.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
- Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you, where provided, to log onto the secure area of our websites.
- Analytical/performance cookies. These allow us to recognise and count the number of users and to see how the users move around our websites when they are using it. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
You can find more information about the individual cookies we use and the purposes for which we use them below:
Agree to Cookies
Domain: lifehousecolchester.org.uk
Purpose: The user has accepted use of cookies
Session Cookies
Domain: lifeousecolchester.org.uk
Purpose: To manage access to secure parts of our site and improve the user experience
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
- DISCLOSURES OF YOUR PERSONAL DATA
In general, we do not share your personal data with any external third parties. Where we need to share your personal data, we will obtain express opt-in consent before we share it. An example of this would be the sharing of 'Gift aid declarations’ with our accountant and external examiner.
- INTERNATIONAL TRANSFERS
We do not transfer your personal data outside of the European Economic Area (EEA). Our web and email servers are located within the United Kingdom. We cannot guarantee that by sending you a communication that this will not pass through a non EEA country. This will be dependent on the service providers of the recipient’s email services.
- DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those who have a need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- DATA RETENTION
How long will you use my personal data for
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
- YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
- Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.